Updated 2/25/2020
Fleetwire, LLC (“Fleetwire, LLC,” “Fleetwire,” “Fleetwire.io,” “We,” “Us,” or “Our”) has created this privacy policy (“Policy”) to inform you (“you” or “your”) of when and how information is collected, used, disclosed and protected when you use our services (“Service”). By using the Service, accessing our websites, accessing our mobile applications, or dealing with a person using Fleetwire’s Service, you consent to the privacy practices described in this Policy. You acknowledge that this Policy is to be read in conjunction with our Terms of Service available at https://front.fleetwire.io/terms and that by accessing and using our websites, apps, or Service, you agree to be bound by the Terms of Service as well as this Policy.
We reserve the right to update and change this Policy from time to time and will provide notice to you by changing the “last updated” date above. All changes are prospective only. It is your obligation to be familiar with the most current version of the Policy. Continued use of the Service after any such changes shall constitute your acknowledgment of and consent to such changes. You can review the most current version of the Policy at any time at https://front.fleetwire.io/privacy.
If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this Policy, in such event, “You” will refer and apply to that company or other legal entity.
Not sure exactly what we’re looking for or want clarification? We’d be happy to chat with you and clear things up for you. Anytime!
We collect, use and disclose two types of information: Personal Information and Non-Personal Information.
“Personal Information” is information that is directly associated with a specific person or entity, including but not limited to names, email addresses, usernames, passwords, company names, addresses, and payment information.
We collect Personal Information about your customers that you share with us or that customers provide during checkout. We use this information to provide you with our Services so that you can process orders and better serve your customers. (Read more below)
“Non-Personal Information” is information we collect or compile that by itself cannot be directly associated with a specific person or entity.
We may further compile “Non-Personal Information” into “Aggregate Data”. This Policy in no way restricts or limits our collection and use of Non-Personal Information and Aggregate Data, and we may share Non-Personal Information and Aggregate Data that we collect or compile with third parties for various purposes, including to help us better understand our customer needs and improve our Service, and for advertising and marketing purposes.
We automatically receive certain types of information when you interact with our Service. That information includes your computer’s IP address, access times, your browser type and language, and referring website addresses. We may also collect information about the type of operating system you use, your account activity, and files or pages accessed or used by you.
You reserve the right to ask us what personal data is being processed and the rationale for such processing if that should ever be unclear.
While using our Service, you will have access to all data within your account. You reserve the right to access this data and/or request copies of this data.
While using our Service, you’ll be able to update all personally identifiable information to maintain accuracy.
You maintain the right to withdraw consent to manual or automated data processing when previous consent has been given. This could include all future processing or processing during a specific timeframe. This could include removal of data from an account or a request to remove an email from a specific mailing list.
You reserve the right to erasure and data portability. You will have the ability to export data in your account and keep for yourself or import into another system. After Service cancellation, data will not be retained on our servers if requested in writing. In addition, you can delete any type of personally identifiable information within your account or request to be removed from any type of customer communication at any time.
If you are a user, you agree to post a privacy policy on your website that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their Personal Information by Fleetwire, LLC and other third parties. In addition, if you are collecting any sensitive Personal Information from your customers (including information relating to political opinions, medical or health conditions, racial or ethnic origin, trade union membership, religious or philosophical beliefs or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive Personal Information by Fleetwire, LLC and other third parties.
We collect various types of information (“Customer Data”) about our users’ customers to provide you with the services that require such data. Customer Data may include, without limitation, personal information such as names, email addresses, phone numbers, and payment information. You must disclose to them the data you collect in your privacy policy and let them be aware of Fleetwire’s privacy policy. We need this information to provide users with our Services, including supporting and processing orders, authentication, and processing payments.
Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard drive for record-keeping purposes. Most web browsers automatically accept cookies as the default setting. For example, we use cookies to enable you to use the Service without re-entering your username and password if you select to use the “Remember Me” functionality. A “web beacon” is an electronic image that is embedded in a web page. We use “web beacons” to count visits and compile statistics on usage or in our emails to tell if an email has been opened or acted upon.
We have also included information about cookies set by third parties. Given that these relate to third party services, we cannot guarantee the completeness or accuracy of the list, but we can say that we have done our best to ensure the list is as accurate as possible at the time this policy was prepared. Nevertheless, we strongly recommend that you consult the third party websites listed in the cookie descriptions to find out more about the third party cookies in question.
id, token, fleetwire_session These cookie provides a temporary identifier so that we can track unique users across different requests.
sidebarStatus, listingViewStatus This cookie is used to keep track of a user’s preferences.
__utma, __utmb, __utmc, __utmv, __utmz, _ga, _gid Cookies set by Google Analytics, which is a service we use to gain a better understanding of how people use our service. You can read more about Google’s privacy policy here: https://policies.google.com/privacy
__cfduid Cookies set by CloudFlar, used to speed up page load times. It does not contain any user identification information. https://www.cloudflare.com/privacypolicy/
We recommend that you review your browser’s privacy settings and adjust them accordingly if you wish to deny cookies from any sites.
If you would like to opt-out of targeted advertising, you may find additional information at www.aboutads.info, networkadvertising.org/choices, or youronlinechoices.eu (Europe only), otherwise no additional action is required.
We use collected information about you to process your requests or billing transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products, or services we think will be of interest to you, and to support and facilitate your usage of the Service.
We also use collected information to track engagement in key product areas in an effort to continually improve the user experience. As mentioned above, you reserve the right to remove yourself from that type of tracking.
We will not give, sell, rent, share, or trade any of your Personal Information or any data that you store using our Service to any third party except i) with your explicit consent or ii) as outlined in this Policy. We reserve the right to share Non-Personal Information and Aggregate Data as described in this Policy.
We may share Personal Information with third party service and technology providers to facilitate the operation of the Service, to perform related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Service’s features, or to process credit card payments), or to assist us in analyzing how our Service is used.
We may disclose Personal Information to a third party to comply with a court order, subpoena, search warrant, or other legal processes; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend us, our subsidiaries and our affiliates, and our officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Terms of Service; to prevent imminent physical harm; and in the event that we find that your actions violate any laws, our Terms of Service, or any of our usage guidelines for specific products or services.
We may share Personal Information in connection with an acquisition, merger, consolidation or sale of all or a portion of our business, with or to another company. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy.
We are very concerned with safeguarding your information. We take reasonable steps to protect the information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. Highly confidential personal information such as credit card data is protected with encryption using Secured Socket Layer (SSL) technology during transmission over the Internet. But, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Your account information and access to our Service is accessible only through the use of an individual username and password. You should keep your password confidential and do not disclose it to any other person. Please note that we will never ask you to disclose your password in an unsolicited phone call or email. You are responsible for all activities which are conducted using your account or password.
Fleetwire’s site may include links to other websites whose privacy practices may differ from those of Fleetwire. If you submit Information to sites other than those of Fleetwire, please be advised that your Information will be solely governed by their privacy statements. Fleetwire encourages you to carefully read the privacy statement of any website you visit.
Fleetwire, LLC does not store payment information on its servers. When you make payment through Our Service, We process your payments through Stripe (https://stripe.com), a Third-Party application. The Third-Party application may collect certain financial information from you to process a payment on behalf of Fleetwire, LLC, including your name, email address, address and other billing information.
By submitting your payment information and/or linking your Fleetwire, LLC account with an outside payment service, you authorize Fleetwire, LLC to access and use this information in order to provide you with and accept payment for the Service and any associated fees. This allows Us to both confirm your identity and provide you with seamless, hassle-free transactions.
Effective January 1, 2020, the California Consumer Privacy Act (“CCPA”) allows Members who are residents of California to submit a request to Fleetwire, LLC (a “CCPA Request”) for access to the pieces and categories of personal information, if any, that Fleetwire, LLC has collected about them. Information that Fleetwire, LLC provides in response to CCPA Requests shall, to the extent feasible, be in a readily usable format. Fleetwire, LLC shall specify the purposes for collecting the information, and the types of third parties with whom the information has been shared.
Members who are California residents may also submit a CCPA Request to Fleetwire, LLC for the deletion of their information. However, Fleetwire, LLC may be required to retain certain information in order to comply with other applicable laws, detect or prevent fraud, collect any fees owed, resolve disputes, assist with or process claims, troubleshoot problems, assist with any investigation, comply with audits and investigations, enforce its Terms of Service and associated policies, and take other actions reasonably necessary, permitted, or required by applicable law.
Members who are residents of California may submit a CCPA Request to Fleetwire, LLC by emailing Us and provide the Member’s full name, the email address associated with the Member’s Fleetwire, LLC account, and the type of request being submitted. In response to a CCPA Request, Fleetwire, LLC will verify that the request has been submitted by a Member associated with the account to which the request relates. In connection with this verification process, Members may be asked to provide government-issued identification to Fleetwire, LLC.
Members who are residents of California may designate an authorized agent to submit a CCPA Request on their behalf. To do so, the authorizing Member must submit to Fleetwire, LLC the Member’s government-issued identification, the authorized agent’s government-issued identification, and a valid power of attorney signed by the authorizing Member.
Members who submit CCPA Requests will not be charged different prices or provided different levels of service as a result of submitting such requests.
