The agreement that governs your use of Fleetwire. Each section includes a plain-language summary — but the full text is what applies.
These Terms of Service (“Terms”) govern your use of services provided by Fleetwire, LLC (“Fleetwire,” “we,” “us,” or “our”) and apply to all users, including individuals and entities who create an account (“Customers”), their authorized users, and end users accessing Fleetwire Services through a Client's interface, including via White-Label features (e.g., custom domains or branded emails).
Fleetwire Services include, but are not limited to, rental management software, online booking systems, ID verification, payment processing (e.g., via Stripe), insurance verification (e.g., via Axle), electronic signatures and rental agreement generation, connected-vehicle features, and partner services such as toll management—whether accessed directly or through white-labeled implementations.
Clients using Fleetwire's White-Label features must comply with the Obligations of White-Label Clients section below, including publishing their own terms and privacy policy for their end users. Fleetwire may suspend or terminate access to the Platform for violations of these Terms, including violations arising from activity conducted through a Client's white-labeled implementation.
Supplemental terms or documents posted on the Platform are incorporated by reference. We may modify these Terms at our sole discretion, with changes becoming effective upon posting an updated version marked with a revised “Last Updated” date. Continued use of the Platform after such changes constitutes acceptance. While we may notify you via email, we are not required to do so, and we are not liable for any losses resulting from your failure to review updates. If you do not agree with the revised Terms, you must stop using the Platform immediately.
The Platform is not intended for use in jurisdictions where such use would violate local laws or require Fleetwire to register as a service provider. Users accessing the Platform from such locations do so at their own risk and are solely responsible for compliance with local laws. The Platform is not designed to comply with industry-specific regulations (e.g., HIPAA, FISMA, GLBA); if your use of the Platform would subject Fleetwire to such laws, you may not use the Platform.
You must be at least 18 years old to use the Platform. Minors under the age of 18 are prohibited from registering or using the Platform, and we may terminate such accounts without notice. If you are accepting these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity. Fleetwire may request written proof of such authority.
The following definitions apply throughout these Terms:
Fleetwire acknowledges that you retain full ownership of all content and customer data uploaded or generated through your use of the Platform, including but not limited to identification documents, agreements, rental history, and communications (“Customer Data”). Fleetwire may access Customer Data solely for the purposes of providing support, ensuring compliance, improving service functionality, or as required by law. You are responsible for obtaining any necessary rights or permissions to use such data with Fleetwire Services.
Fleetwire processes Customer Data solely on behalf of the Customer and does not determine the purposes or means of processing such data beyond providing the Platform functionality.
By creating an Account, purchasing a subscription, or otherwise accessing or using the Platform or Fleetwire Services, you enter into this Agreement and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform and Services. Fleetwire may modify these Terms at its sole discretion, as outlined above, and your continued use after such modifications constitutes acceptance of the revised Terms.
You may only use Fleetwire Services and features included in your plan in accordance with these Terms.
You may use Fleetwire Services only if you: (a) are 18 years or older; (b) have the legal capacity and authority to enter into this Agreement with Fleetwire, LLC; (c) are not prohibited by applicable laws or agreements from doing so; and (d) comply with these Terms. Fleetwire reserves the right to request written confirmation of your authority at any time and may deny or terminate access if you fail to meet these eligibility requirements, without liability.
You may use the Services only in compliance with these Terms, if you are 18 years or older.
Fleetwire may offer mobile applications for iOS and Android devices (“Mobile Apps”). Subject to these Terms, Fleetwire grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Mobile Apps on devices you own or control, solely to access the Services. The Mobile Apps are licensed, not sold. You may not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, or disassemble the Mobile Apps, or attempt to bypass their security measures, except to the extent permitted by applicable law.
If you use the Fleetwire mobile app, it may request device permissions (like camera or notifications) to enable features and may send updates or alerts related to your account.
Fleetwire may offer beta, preview, early-access, or pre-release versions of its Services, including the Fleetwire mobile applications (“Beta Services”). Participation in any beta program is voluntary and by invitation or sign-up.
Beta Services are provided “AS IS” and “AS AVAILABLE,” are excluded from any uptime commitments or service-level obligations, and may contain bugs, errors, or defects. We may modify, suspend, or discontinue any Beta Service, or remove features from it, at any time without notice or liability. Data created within a Beta Service may be changed or deleted when the beta ends or the feature changes, and we recommend you not rely on Beta Services for business-critical operations.
By joining a beta program you agree that: (a) we may contact you by email about the beta program, including invitations, release announcements, and requests for feedback (you may unsubscribe from these emails at any time without leaving the program); (b) feedback, feature requests, comments, and suggestions you submit in connection with a Beta Service are governed by the feedback provisions of these Terms, and Fleetwire may use them without restriction or obligation to you; and (c) use of beta mobile applications distributed through Apple TestFlight or Google Play testing tracks is also subject to Apple's and Google's respective beta program terms.
Upon general release of a Beta Service, your use of it will be governed by these Terms without the beta-specific provisions of this section.
Betas may break, change, or disappear.
Fleetwire is designed for general commercial and small business use in managing rentals, reservations, and related operations. The Platform is not intended for, and may not be used in, environments requiring fail-safe performance, mission-critical reliability, or compliance with industry-specific regulations such as HIPAA, FISMA, or GLBA. Payment card data is handled by our payment processors, not stored by Fleetwire.
You may not use Fleetwire to process or store highly sensitive personal data (e.g., medical records, social security numbers, full credit card numbers, CVV codes, or government-classified information) or to conduct high-risk activities where failure of the Services could lead to death, personal injury, environmental damage, or significant financial loss. Fleetwire expressly disclaims any responsibility or liability arising from use of the Platform in such contexts.
Fleetwire is built for normal business use—not hospitals, banks, or high-risk systems. Don't use it for sensitive or regulated operations.
Fleetwire Services and all content on the Platform are provided “as-is” and “as-available,” without warranties, guarantees, or conditions—express or implied—as to accuracy, completeness, or performance. To the fullest extent permitted by law, Fleetwire, its affiliates, and any third parties connected to us expressly disclaim:
This disclaimer extends to interruptions, errors, or failures due to Third-Party Services (e.g., Stripe, Axle) or external factors beyond our reasonable control (e.g., internet outages). See also “Warranty Disclaimer and Limitation of Liability” for additional limitations and caps.
We offer the Platform and Services in good faith, without guarantees, and are not liable for any issues or losses from your use.
Fleetwire may modify, replace, or discontinue any aspect of the Platform or Fleetwire Services at any time, including features, integrations, pricing tiers, or plan structures. If we make a change that materially affects your use of the Services, we'll make reasonable efforts to notify you in advance (e.g., by email or in-app notice). Continued use of the Platform after such changes constitutes acceptance of the updated features, terms, or pricing. Fleetwire is not liable for any loss or inconvenience resulting from feature modifications, plan adjustments, or discontinued services.
Beta and pre-release features are governed by the Beta and Pre-Release Features section and may be changed or withdrawn at any time.
We may update or remove features or plans as we improve Fleetwire. We'll try to give notice if it affects you, and using the Platform after changes means you accept them.
From time to time, Fleetwire may retire, replace, or deprecate certain features, integrations, or APIs due to security, compliance, or technical reasons. When possible, we'll provide reasonable advance notice of any planned deprecation, including the expected retirement date and recommended migration options. After the stated date, affected functionality may stop working without further notice.
Fleetwire is not liable for loss of data, functionality, or business impact resulting from deprecated or retired features, including those dependent on Third-Party Services (e.g., Stripe, Axle, or other integrations). Customers are responsible for making timely updates or transitions when notified of a deprecation.
Sometimes we retire or replace features or integrations. We'll try to give advance notice, but once something's deprecated, it may stop working, and you're responsible for updating your setup.
Fleetwire makes commercially reasonable efforts to ensure the Platform is available and operational. We may conduct maintenance (scheduled or unscheduled), during which access may be limited. While we strive to provide advance notice of maintenance, we do not guarantee uninterrupted access and are not liable for downtime, regardless of cause. Fleetwire may extend or reschedule maintenance windows for critical updates when necessary, and we'll provide reasonable notice where possible.
We do our best to keep Fleetwire running smoothly, but occasional downtime may happen.
Fleetwire offers a public API, official integrations (such as automation platforms), and partner access described in the Partner Services section. You agree to use them lawfully, within published rate limits, and only with credentials issued to you. You may not share API keys outside your organization, use the API to access another Customer's data, or try to disrupt, overload, or reverse-engineer API endpoints. Fleetwire may suspend or revoke API access at any time, including for abuse, security risk, or breach of these Terms.
Rate limits, scopes, and versioning are described in our developer documentation at docs.fleetwire.io and may be adjusted to protect system stability. For versioned endpoints, we will make reasonable efforts to give advance notice (normally at least 30 days) before a breaking change, except where a change is needed for security or legal reasons. Unversioned or undocumented endpoints may change at any time. We target high availability for the API but provide no service-level credits; the Service Availability section applies.
You are responsible for anything done with your API keys and for the third-party tools you connect, including any automation that reads, creates, or changes data in your Account.
Use the API and integrations within the documented limits and keep your keys private. We'll give notice before breaking a versioned endpoint, and you're responsible for what your automations do.
Fleetwire lets you connect vehicles through supported vehicle manufacturers and telematics providers (“Connected-Vehicle Providers”). When you connect an account or device, you authorize Fleetwire to access it on your behalf and to collect, store, and display vehicle data such as location, trips, mileage, speed, fuel or battery level, charging sessions, diagnostics, and alerts (“Vehicle Data”). You also authorize Fleetwire to send the commands you or your Authorized Users choose, such as locking, unlocking, or disabling a vehicle.
Your responsibilities. You confirm that you own or are authorized to manage each connected vehicle and account. Before a vehicle with tracking or remote-control features is rented, you must tell the renter and obtain any consent required by law. Some jurisdictions restrict how rental businesses may use location data or remote disabling (for example, limiting use to stolen, overdue, or abandoned vehicles or to emergencies). Complying with those rules is your responsibility. You must not send a command to disable or immobilize a vehicle in a way that could endanger anyone, and you are responsible for every command sent from your Account.
No guarantees. Vehicle Data and commands travel through the Connected-Vehicle Provider, the vehicle's hardware, and cellular networks that Fleetwire doesn't control. Data may be delayed, incomplete, or inaccurate, and commands may fail or arrive late. Connections may stop working if the provider changes its service, revokes access, or a device is removed or loses power. Fleetwire is not liable for losses caused by inaccurate or missing Vehicle Data, or by a command that was sent, failed, or was delayed. Your use of a Connected-Vehicle Provider is also governed by that provider's own terms.
Fees you pass on. If you charge renters for vehicle-related costs recorded through a connected vehicle (for example, charging sessions or mileage overages), you set those fees and are responsible for disclosing them to renters and for their accuracy.
When you connect a car, we pull its data and send the commands you choose. Tell your renters the car is tracked and follow local rules on tracking and remote shut-off. Vehicle data isn't always perfect, and commands can fail.
Fleetwire works with independent companies that provide services to rental businesses, such as toll and violation management or fleet-management tools (“Partners”). Partners are Third-Party Services; they are not owned or controlled by Fleetwire.
Your consent controls sharing. A Partner can access your Account only after you turn on that Partner's connection in your settings. By turning it on, you authorize Fleetwire to share the data the Partner needs to provide its service, which may include bookings, vehicles (including plates and VINs), trip dates and times, renter names and contact details, and payment status, and to keep sharing new data while the connection is on. The connection screen describes what each Partner receives. You can turn a connection off at any time; that stops future sharing but doesn't recall data already shared, which the Partner handles under its own terms and privacy policy.
Charges added by Partners. Some Partners can add charges to your bookings or invoices (for example, tolls, violations, or administrative fees) and may trigger follow-up invoices to renters. Those charges are made on your behalf and are your charges to your renter. Fleetwire does not verify their accuracy. You are responsible for disclosing them in your rental terms and for handling renter questions and disputes about them.
Your relationship with Partners. Any agreement, pricing, or offer between you and a Partner is between you and that Partner. Fleetwire is not a party to it and does not guarantee a Partner's performance. Promotions or discounts offered through Partners may change or end at any time. Fleetwire may add, change, or remove Partner connections at any time.
Partners only see your data after you switch them on, and you can switch them off. Charges they add are your charges to your renter, and your deal with a partner is between you and them.
Some features use artificial intelligence provided by third-party model providers to generate suggested content, such as listing descriptions and draft dispute narratives (“AI Output”). To produce AI Output, Fleetwire sends the information needed for the request (for example, vehicle details or the facts of a dispute) to the model provider. We configure these requests so the provider does not retain them for training its models, and Fleetwire does not use your Customer Data to train AI models.
AI Output may be inaccurate, incomplete, or unsuitable. Review and edit it before you publish or submit it. Once you publish or submit AI Output, it is your content and you are responsible for it, including its accuracy. AI features may be subject to usage limits and may change or be withdrawn at any time.
AI drafts are a starting point. Check them before you use them, because once they're published they're yours. We don't train AI on your data.
Fleetwire can import bookings you receive on other rental platforms, for example from booking emails you forward to an address we provide, or from calendar feeds. When you set up an import, you authorize Fleetwire to receive and read those messages or feeds and to extract booking, guest, vehicle, and earnings details into your Account. You are responsible for making sure the forwarding or sharing complies with the other platform's terms and your email provider's policies. Fleetwire is not affiliated with or endorsed by those platforms, and imports may stop working or be inaccurate if a platform changes its emails or feeds. Please check imported bookings against the source platform.
Forward your booking emails and we'll turn them into bookings. Make sure that's allowed on the other platform, and double-check what comes in.
Fleetwire lets Clients charge or place holds on an End User's saved payment method after checkout, including security deposits and authorization holds, automatic or rolling extensions, follow-up invoices, and post-rental charges such as tolls, violations, fuel or charging, and damage. Clients decide when to use these features and are solely responsible for: (a) disclosing them in their rental terms; (b) obtaining the End User's authorization to store the payment method and make the charges, as required by law and card-network rules; (c) the amount and accuracy of each charge; and (d) refunds and disputes. A hold or charge may fail, for example if a card is declined or expired, and Fleetwire does not guarantee any hold or charge will succeed.
If you charge a renter's card after checkout (deposits, extensions, tolls, damage), you need their permission in your terms, and the charges are your responsibility.
Customers may connect their Account to Third-Party Services (each connection an “Integration”) to enhance Fleetwire Services functionality, such as payment processing (e.g., Stripe), insurance verification (e.g., Axle), or other external tools and platforms. For the Platform to operate effectively, Customers must maintain active and functional Integrations between their Fleetwire Account and any Third-Party Services they choose to use. Fleetwire is not liable for any loss of data, reservations, revenue, or other consequences arising from a Customer's failure to maintain these Integrations, and Customers bear sole responsibility for such failures. Fleetwire disclaims liability for: (a) issues with a Customer's account on Third-Party Services (e.g., lockouts, slow response times); (b) Third-Party Services' system failures, downtime, or API changes (official or unofficial); or (c) interruptions caused by discontinued Integrations, which Fleetwire may terminate at its sole discretion without notice or liability. All costs, fees, or payments related to Third-Party Services are the Customer's responsibility.
Third-Party Service Providers: Interactions, transactions, or engagements with Third-Party Service Providers (e.g., insurance verifiers like Axle or rental platforms like Turo) are solely between the Customer and the provider. Fleetwire does not screen, endorse, or verify the qualifications, licenses, insurance coverage, or performance of these providers and is not liable for any issues, losses, or disputes arising from their use, including by White-Label Users or their end users.
Third-Party Payment Processors: Payment processing services (e.g., Stripe, Square) integrated with the Platform are provided by third parties on an “as-is” and “as-available” basis. Fleetwire is not liable for errors, malfunctions, chargebacks, refunds, or disputes arising from these services, even when used by White-Label Users or their end users. Customers are solely responsible for all tax filings, withholdings, and additional transaction fees charged by payment processors for Integration with their Fleetwire Account. Payments that End Users make to a Client are processed through the Client's own account with the payment processor. Fleetwire is not a party to those transactions and does not hold those funds.
Fleetwire offers optional insurance verification powered by Axle. Each verification uses one Axle credit. Every account includes one free test credit to try the feature. If you continue using Axle:
By using Axle or enabling auto-recharge, you agree to these terms.
You can link tools like Stripe or Axle to your Account, but Fleetwire isn't responsible for any problems, costs, or disputes—even in White-Label setups. That's all on you.
You may only use Fleetwire Services through: (a) your own Account; (b) an Account created by a company or legal entity that has expressly authorized you to act on its behalf, provided such authorization is verifiable upon Fleetwire's request; or (c) another Fleetwire Account explicitly authorized by a Customer as a custodian to access or manage their Account for specific purposes (e.g., team oversight, White-Label management), subject to the Customer's permission and Fleetwire's approval or conditions. You agree to use the Services solely for their intended purposes as described by Fleetwire (e.g., rental management, booking, payment processing, insurance verification, and electronic signatures) and not for any unauthorized, illegal, or harmful activities. This includes, but is not limited to, prohibiting: (i) misuse of Integrations (e.g., manipulating payment processors like Stripe or insurance verifiers like Axle); (ii) unauthorized access or sharing of Accounts beyond permitted custodial access; (iii) sending spam emails or unsolicited communications through the Platform; or (iv) actions that disrupt the Platform or other users. Fleetwire may suspend or terminate your access, without notice or liability, if you violate these restrictions or if we suspect non-compliance.
Use only your own Account, an authorized company Account, or a custodial Fleetwire Account approved by a Customer—and stick to the Services' intended purpose. Spamming or breaking these rules can get your access cut off.
You may purchase a monthly or annual subscription to Fleetwire Services, and your designated payment method will be charged on a recurring basis in the currency shown at checkout or on your invoice. All fees, expenses, and applicable taxes must be paid in full, without deduction, set-off, counterclaim, or withholding, unless required by law. By signing up for a paid plan—or authorizing a custodian Account to do so on your behalf—you agree to pay and assume responsibility for all charges associated with your chosen plan, including any end-user transactions processed through your Account (e.g., via Stripe) using White-Label features. Subscriptions auto-renew at the end of each term unless canceled as outlined below. By maintaining an active subscription, you authorize Fleetwire to charge your designated payment method automatically at each renewal until cancellation. You may not withhold, offset, or defer payment of any amounts due to Fleetwire for any reason, including disputes or counterclaims.
To cancel your subscription and stop future charges, submit a request via your Fleetwire dashboard (or, for payment-related cancellations, the Stripe dashboard accessed through your Fleetwire Account) or by emailing support@fleetwire.io. Cancellation requests sent solely via email may not take effect immediately due to processing and verification; we recommend using the dashboards for faster, self-managed cancellation. Email cancellations are processed within 48 hours of receipt during business hours (Mon–Fri, 9 AM–5 PM EST). Requests outside this window process the next business day. Once processed, no additional charges will apply, no refunds are issued for unused time, except as described in REFUNDS AND EXCEPTIONS or where required by law. Use the free trial to evaluate Fleetwire's suitability for your needs.
Fleetwire offers a 14-day trial with access to the features of our highest self-serve plan so you can evaluate the Platform, with no payment information required up front. Without a payment method, access ends on day 14. If you add billing details, your first charge happens when the trial ends (day 14 from signup) for the plan you selected, which may include fewer features or lower limits than the trial; canceling before then avoids all charges, even with billing details entered. You may start a paid plan early during the trial. Current plans, features, and limits are listed at fleetwire.io/pricing. Fleetwire may deny trial access to users who previously subscribed or who try to start multiple trials through new Accounts, at our sole discretion.
Monthly plans provide month-to-month access, charged on your renewal date (the signup day each month). They auto-renew monthly unless canceled before the next renewal, with access continuing to the current month's end post-cancellation.
Annual plans offer year-to-year access at a discount, charged on your renewal date (the signup day each year). They auto-renew annually unless canceled before the next renewal, with access continuing to the current year's end post-cancellation.
If a payment method fails (e.g., due to closure, changes, or rejection), you must update it immediately or provide a new one. If unable, Fleetwire will invoice you, and payment is due within three (3) days. Notify Fleetwire in writing of Account or authorization changes at least 3 days before the next billing date. Payments due on weekends or holidays may process the next business day. Unpaid fees for 3 days may lead Fleetwire to disable your Account and Services access, without liability, until paid in full. Overdue amounts may accrue interest at 1.5% per month (18% per year) or the maximum rate permitted by law until paid in full. Terminated Accounts can reactivate upon settling all accrued charges with valid payment.
Get a 14-day free trial with Premium features—no card needed, but access stops unless you add one. Cancel via your dashboard or email before day 14 with a card on file, and you won't be charged—email alone might delay it. Plans auto-renew; cancel anytime, but no refunds—post-trial features depend on your plan. Keep payment updated, or lose access after 3 days unpaid.
All fees are non-refundable once charged, including partial periods, unused time, or unused features, except where required by law or expressly approved by Fleetwire in writing. Refunds may be granted at Fleetwire's sole discretion in limited cases, such as duplicate payments, verified system errors, or fraudulent activity not caused by you or your authorized users.
Fleetwire does not issue refunds related to Third-Party Services (e.g., Stripe fees, Axle credits, or integrations) and is not responsible for delays, account holds, or reversals from external providers. If Fleetwire issues a refund, it will be applied to the original payment method, and your access to the corresponding service period may be adjusted or terminated immediately.
Payments aren't refundable unless there's a verified system mistake or duplicate charge. Refunds are rare and handled case-by-case, not for unused time or Third-Party costs.
You may upgrade or downgrade your Fleetwire plan at any time through your Account dashboard. Upgrades take effect immediately, and any difference in price between your current plan and the upgraded plan will be charged on a prorated basis for the remainder of the current billing cycle. Downgrades take effect at the end of your current billing period, and no refunds or credits are issued for unused time or features.
Fleetwire may adjust available plan types, limits, or features from time to time to improve performance or simplify pricing. If such adjustments materially impact your plan, we'll provide reasonable advance notice.
You can switch plans anytime. Upgrades charge right away for the difference; downgrades apply at the next renewal, with no refunds. If we change or simplify plan options, we'll try to give notice first.
By subscribing to Fleetwire Services, you authorize all recurring charges to your designated payment method unless canceled as described in these Terms. If you dispute a valid charge (for example, through a bank or card issuer) instead of contacting Fleetwire Support, you agree to reimburse Fleetwire for all costs associated with investigating and responding to the dispute, including chargeback fees imposed by our payment processor (typically $25 per occurrence).
Fleetwire reserves the right to suspend or terminate your Account if multiple chargebacks or payment disputes are filed, or if Fleetwire determines a dispute was made in bad faith. Submitting false or unfounded disputes may be treated as a violation of these Terms and result in loss of access to your Account and Services without refund.
If you dispute a valid charge instead of contacting us, you cover the dispute fees. Repeated or bad-faith chargebacks can lead to suspension or account closure.
You may terminate your Account and subscription at any time by canceling through your Fleetwire dashboard or contacting us directly, subject to the cancellation terms in the “Payment” section. We may terminate or suspend your access to the Platform or Fleetwire Services, with or without notice, for reasons including: (a) violation of these Terms; (b) non-payment; (c) suspected fraud or abuse; (d) disputing a valid charge or initiating a chargeback on a valid charge; or (e) at our sole discretion if we discontinue the Services. Upon termination, your right to use the Platform and Services ceases immediately. You may export your Customer Data before termination. We may delete your Account and Customer Data starting 12 months after the effective termination date, and certain operational records (such as logs and message history) are deleted on shorter or longer schedules described in the Privacy Policy, unless the law requires us to keep them longer. Provisions of these Terms that by their nature should survive (e.g., “Intellectual Property,” “Indemnification,” “Warranty Disclaimer and Limitation of Liability”) will remain in effect post-termination. Termination does not relieve you of any payment obligations accrued prior to the termination date.
You can cancel anytime via your dashboard or email, and we can end your access if you break the rules, don't pay, try to dodge valid charges with disputes or chargebacks, or if we shut down the Services—your data may stick around for a year unless the law says otherwise, and some rules still apply after.
You may only access or use the Platform and Fleetwire Services for their intended purposes as outlined in these Terms and not for any unauthorized, illegal, or harmful activities beyond those expressly permitted (e.g., rental management or approved commercial endeavors with our written consent). Any violation may result in immediate suspension or termination of your access, without notice or liability, at Fleetwire's sole discretion. As a user (including Clients, custodians, or their end users), you agree not to:
Fleetwire may maintain a separate Acceptable Use Policy detailing additional prohibited activities. That policy, if published, is incorporated by reference.
Stick to using the Platform legally and as intended—don't spam, scam, hack, or disrupt it, or you'll lose access fast.
You are responsible for what you publish. “Content” means anything you or your Authorized Users add to the Platform, including listing photos and descriptions, prices, policies, agreement text, messages, and files, whether you wrote it, uploaded it, imported it, or accepted it from an AI draft. You are solely responsible for your Content. You confirm that it is accurate and lawful, and that you own it or have permission to use it. Fleetwire is not the author or publisher of your Content and is not a party to any rental between you and your End Users.
Content rules. Your Content must not:
What we can do. Fleetwire has no obligation to review Content, but we may review it and may remove or hide Content, unpublish a listing or storefront, or suspend an Account, with or without notice, if we believe Content violates these Terms or the law or puts End Users at risk. Where the law requires, we report illegal content, including child sexual abuse material, to the appropriate authorities.
License to run the Service. You keep ownership of your Content. You grant Fleetwire a worldwide, non-exclusive, royalty-free license to host, store, copy, resize, compress, convert, cache, and display your Content, and to send it to our service providers (including image-delivery and AI providers when you use those features), only as needed to provide and secure the Services, including on your storefronts, embeds, booking pages, and feeds. This license ends when you delete the Content or close your Account, except for copies kept in backups or as required by law. We will not use your listing photos or business name in Fleetwire's marketing without your permission.
Trip and condition photos. Photos, videos, and notes uploaded during a rental (for example at pickup, return, check-in, or through a phone-upload link) are your Customer Data, whether you or your End User uploads them. They may show people, license plates, locations, or personal items. You are responsible for having a lawful reason to collect and keep them and for responding to requests about them. People uploading them must only include material related to the rental.
What you rent. Fleetwire can be used to rent vehicles and other items, such as trailers, equipment, boats, and other goods. Whatever you rent, you are solely responsible for its condition, safety, and legality, and for holding any licenses, permits, registrations, and insurance it requires. You may not use Fleetwire to rent or sell firearms, ammunition, or explosives; drugs or other controlled or regulated substances; stolen or counterfeit goods; or anything you are not legally allowed to rent. Fleetwire is not a marketplace, does not inspect or vouch for any item, and is not responsible for injury, loss, or damage arising from a rental.
Reporting abuse. To report a listing, storefront, or message that breaks these rules, including suspected phishing or fraud, email support@fleetwire.io. Copyright complaints follow the DMCA policy below.
Your listings, photos, and descriptions are yours and your responsibility. Keep them honest and legal. We can take down anything that isn't. We only use your content to run your storefront, and you're responsible for what you rent.
If you believe user-generated content on the Platform infringes your copyright, submit a DMCA notice to support@fleetwire.io including: description of work, infringing material location, your contact info, good-faith statement, accuracy statement, and signature. We respond to valid notices by removing content and may terminate repeat infringers. Counter-notices are allowed per DMCA. For counter-notice procedures, see 17 U.S.C. § 512(g).
Copyright infringement notices under the DMCA should be sent to our designated agent: DMCA Agent, Fleetwire, LLC, 30 N Gould St, STE R, Sheridan, WY 82801, dmca@fleetwire.io.
If someone's content on Fleetwire is using your stuff without permission, email us at support@fleetwire.io with the details. We'll take action if the notice checks out—and repeat offenders may lose access.
Fleetwire retains all right, title, and interest in and to the Platform and Fleetwire Services, including all Intellectual Property Rights therein (e.g., software, designs, trademarks, APIs). Subject to your compliance with these Terms, Fleetwire grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purposes during your subscription term. You may not copy, modify, distribute, sell, or sublicense any part of the Platform or Services, nor use Fleetwire's trademarks or branding (e.g., in White-Label setups) beyond the scope expressly permitted. Any feedback or suggestions you provide about the Services may be used by Fleetwire without obligation or compensation, and you grant us a perpetual, irrevocable, royalty-free license to incorporate such feedback into our offerings.
We own the Platform and Services—you just get to use them while following the rules. Got ideas for us? We can use them for free.
Fleetwire implements commercially reasonable administrative, technical, and physical safeguards to protect Customer Data from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be 100% secure. You acknowledge that you use the Platform at your own risk and are responsible for safeguarding your account credentials. You must promptly notify Fleetwire of any suspected unauthorized access, security incident, or data breach affecting your Account.
If Fleetwire becomes aware of a breach of security leading to unauthorized access to Customer Data, we will notify affected Customers without undue delay after confirming the incident, and will provide information reasonably available to us to help Customers meet their own notification obligations.
We take security seriously, but no system is bulletproof. Please use strong passwords and secure your account.
Fleetwire strives to make the Platform accessible in accordance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We aim for compatibility with assistive technologies but do not guarantee full compliance. Report issues to support@fleetwire.io.
We try to make Fleetwire accessible for everyone, but we can't promise it's perfect. Let us know if you run into any issues.
Fleetwire Services, including the Platform and all features (e.g., Premium tier trial, Integrations, e-signatures), are provided “as-is” and “as-available” without warranties of any kind, express or implied (e.g., by law, contract, tort, or custom). You acknowledge and agree that your use of the Services—whether as a Client, custodian, or end user—is at your sole risk, bearing full responsibility for quality, performance, accuracy, and outcomes. Fleetwire disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will meet your needs, operate without interruptions or errors, or produce specific results.
Fleetwire, its affiliates, directors, employees, or agents will not be liable to you or any third party for any damages—direct, indirect, consequential, exemplary, incidental, special, or punitive—arising from your use of the Services, including lost profits, revenue, data, business, or goodwill, even if we're advised of potential damages. In no event shall Fleetwire's aggregate liability exceed the total fees paid by you for the specific Fleetwire Services giving rise to the claim during the six (6) months preceding the event. This limitation applies whether the claim arises in contract, tort (including negligence), statute, or otherwise, and to all scenarios, including end-user actions via White-Label features, Third-Party Service failures, or interruptions beyond our control. Some state laws may restrict warranty disclaimers or damage exclusions; if applicable, certain above limitations may not apply, and you may have additional rights.
Fleetwire does not warrant uninterrupted operation of the Mobile Apps, delivery of push notifications, compatibility with any particular device or operating system version, or the availability of third-party platform services such as Apple Push Notification Service or Firebase Cloud Messaging. Without limiting the foregoing, Fleetwire is not liable for damages arising from delayed, failed, or blocked notifications (including missed reservations or check-ins), operating system defects, offline device behavior, use of unsupported devices, or defects in beta software.
You use the Services at your own risk—we don't guarantee they'll work perfectly and aren't liable for losses, capped at what you paid recently.
Fleetwire shall not be liable for any delay, failure, or interruption in providing the Fleetwire Services or access to the Platform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or cyberattacks targeting our systems or Third-Party Services (e.g., Stripe, Axle). In such events, our performance obligations shall be suspended for the duration of the event, and we will use reasonable efforts to resume performance as soon as practicable.
If something out of our hands—like a storm or hack—stops the Services, we're not on the hook, but we'll get back on track ASAP.
You agree to defend, indemnify, and hold harmless Fleetwire, its subsidiaries, affiliates, officers, agents, partners, and employees from and against any third-party claims, demands, losses, damages, liabilities, or expenses (including reasonable attorneys' fees) arising out of or related to: (1) your contributions to the Platform (e.g., data, bookings, e-signatures); (2) your use—or misuse—of Fleetwire Services, including by custodians or end users under your Account; (3) your breach of these Terms; (4) any breach of your representations or warranties herein; (5) your violation of third-party rights (e.g., intellectual property, privacy); or (6) any intentional harmful acts toward other users or end users connected through the Services (e.g., spam, fraud). This includes claims from end-user actions via White-Label features. Fleetwire reserves the right, at your expense, to assume exclusive control and defense of any indemnifiable matter, and you must cooperate fully, at your expense, with our defense. We will make reasonable efforts to notify you of such claims upon awareness. This obligation survives termination of your use of the Services.
You're responsible for covering any losses or claims from your actions, including misuse by your team or end users—Fleetwire can take over defense if needed, and we'll try to let you know.
These Terms and your use of the Fleetwire Services and Platform shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms, including their formation, interpretation, breach, or termination, shall be resolved exclusively through binding arbitration conducted in Sheridan County, Wyoming (or by videoconference if both parties agree), under the then-current Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. You may opt out of this arbitration clause by providing written notice to Fleetwire within thirty (30) days of first accepting these Terms. All arbitration proceedings, filings, and awards shall remain confidential except as required by law. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm. You agree to waive any right to participate in a class action, class arbitration, or representative action regarding any claim under these Terms. If a dispute qualifies for small claims court under Wyoming law, either party may elect to resolve it there instead of arbitration. The prevailing party in any arbitration or legal action shall be entitled to recover reasonable attorneys' fees and costs, unless prohibited by applicable law. Arbitration proceedings shall commence within 90 days of a party's written demand, unless mutually extended.
Wyoming law controls these Terms. If we disagree, we'll settle it through arbitration in Wyoming—not a lawsuit—unless it's a small claim. No group lawsuits allowed, and the winner might get legal fees covered.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent. If such modification is not possible, the invalid provision shall be severed, and the remaining provisions of these Terms shall remain in full force and effect. The invalidity or unenforceability of any provision in one jurisdiction shall not affect its validity or enforceability in any other jurisdiction.
If part of these Terms doesn't hold up in court, we'll tweak it to work or cut it out—either way, the rest still applies.
Using the Platform—by visiting, emailing us, or submitting forms—constitutes electronic communications. By clicking ‘I Agree,' checking a consent box, or otherwise electronically confirming acceptance, you provide your valid electronic signature under applicable law.
You consent to receive electronic communications from Fleetwire, and you agree that all agreements, notices, disclosures, and other communications we provide electronically (via email, the Platform, or Third-Party Services like Stripe) satisfy any legal requirement for written communication. You also consent to the use of electronic signatures, contracts, orders, and records, as well as electronic delivery of notices, policies, and transaction records. You waive any rights or requirements under any laws mandating original signatures, non-electronic records, or non-electronic payment/credit methods.
By accessing Fleetwire Services—directly or through a Client's interface using White-Label features—you agree to these Terms, including the use of electronic signatures and communications. Fleetwire Signature facilitates e-signatures but does not verify the legality, enforceability, or compliance of signed documents (e.g., with ESIGN, UETA, or other e-signature laws); this responsibility rests solely with you.
Using the Platform means you're okay with electronic notices, signatures, and records—Fleetwire Signature helps you sign, but you're on the hook for making sure it's legal.
Fleetwire prioritizes data privacy and security. Review our Privacy Policy, which is incorporated into these Terms. By using Fleetwire Services, you consent to our data practices as outlined therein.
Unless required by law to retain longer, Fleetwire retains Account and transaction data (e.g., bookings, payments, e-signatures) for up to 12 months after Account termination. Users may request access, modification, or deletion of their personal data by contacting support@fleetwire.io, subject to legal or operational constraints (e.g., payment records via Stripe). Fleetwire may access your Account as needed to maintain, improve, or support the Services, with your consent via these Terms, limited to what's reasonably necessary.
Fleetwire processes personal data in compliance with the GDPR and CCPA where applicable. Under GDPR and CCPA/CPRA, you have rights to access, rectify, erase (right to be forgotten), restrict processing, data portability, and object to processing. Requests: email support@fleetwire.io; we respond within 30 days (45 for CCPA). Erasure may be limited by legal obligations. The Platform is hosted in the United States; accessing it from other regions constitutes consent to transfer your personal data to the U.S. for processing. Fleetwire does not knowingly collect data from children under 13 (per COPPA).
Using Fleetwire means you agree to our Privacy Policy, U.S. data transfer if you're outside the U.S., and that we don't collect kids' data under 13 without consent—you handle legal data rules for your renters, even when using White-Label features.
Fleetwire uses trusted third-party service providers (“Subprocessors”) to help deliver, support, and secure the Platform. These may include hosting providers, analytics services, communication tools, and payment processors (e.g., DigitalOcean, AWS, Stripe, Axle, Postmark). Each Subprocessor is bound by written agreements requiring data protection and confidentiality consistent with applicable privacy laws.
Customer Data may be transferred or processed outside your country of residence, including to the United States. When transferring personal data from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries without an adequacy decision, Fleetwire relies on Standard Contractual Clauses or other lawful transfer mechanisms to ensure equivalent protection. Our current list of Subprocessors is in the Privacy Policy, and you can request more detail by contacting support@fleetwire.io.
We use trusted vendors like Stripe and Axle to run Fleetwire. Your data may be processed in the U.S. or other countries, but we use legal safeguards to protect it.
Fleetwire Signature is an electronic signature feature available on certain paid plans. By using this feature, you agree to the additional terms below, which supplement the main Terms of Service.
Fleetwire Signature enables Clients to facilitate eDocument signing (e.g., rental agreements) but does not make Fleetwire a party to any eDocument. Clients retain sole control over and responsibility for the content, quality, and format of eDocuments, including those sent via White-Label features. Fleetwire stores eDocuments in encrypted form. Fleetwire systems process eDocument contents to render, deliver, and store them (for example, to produce PDFs), and Fleetwire personnel access contents only as needed to provide support you request, to investigate abuse or security issues, or as required by law. Clients are responsible for ensuring eDocuments comply with applicable laws; obtaining necessary consents for electronic transactions; and the accuracy of instructions provided to Fleetwire. Fleetwire is not liable for producing eDocuments to third parties or ensuring their legal enforceability beyond providing the signing functionality.
Fleetwire Signature facilitates e-signatures but does not guarantee their legality or enforceability. Clients are solely responsible for ensuring compliance with e-signature laws (e.g., ESIGN, UETA, EU eIDAS), including for White-Label end-user agreements. Fleetwire does not provide legal advice or verify document validity—Clients should consult counsel for their use cases.
Fleetwire Signature lets you sign eDocuments electronically, but you're responsible for their content, legal compliance, and security—Fleetwire just provides the tool, not the legal backing.
The Agreement Builder lets Clients create rental agreements from sections, fields, and sample text and send them for signature through Fleetwire Signature. The Fleetwire Signature schedule above also applies.
Not legal advice. Templates, sample clauses, default text, and suggestions are general starting points. They are not legal advice, are not reviewed for any particular state or country, and may not be complete or enforceable for your business. You are the author of every agreement you create, you decide what it says, and you are responsible for its content and legal compliance. We recommend having an attorney review your agreement. Fleetwire is not a party to any agreement between you and your renters.
Your terms, as written. Terms you enter are reproduced as you wrote them. Fleetwire does not edit, review, or approve them. Booking details merged into an agreement (such as dates, prices, and renter information) come from your Account, and you are responsible for checking them.
Checkout requirements. Clients may require End Users to sign an agreement, verify their identity, or verify insurance before payment or pickup. These checks rely on information End Users provide and on Third-Party Services. Fleetwire does not guarantee that an End User who passes a check is who they claim to be, is licensed, or is insured, and you remain responsible for your own rental decisions.
The Agreement Builder helps you write your rental agreement, but it's your agreement and not legal advice. ID and insurance checks help, but the decision to rent is still yours.
Where available, Fleetwire's dispute tools help Clients respond to payment disputes by gathering evidence from their Account (such as signed agreements, booking records, messages, photos, identity and insurance checks, and trip or location data) into an evidence package, which may include an AI-drafted narrative. When you submit a package, you authorize Fleetwire to send it to your payment processor on your behalf.
You are responsible for reviewing the package before you submit it, for its accuracy, and for having the right to use the included information (including renter photos and location data) as evidence. Fleetwire is not a law firm and does not provide legal advice. The card issuer decides every dispute, and Fleetwire does not guarantee any outcome. Features offered as a pilot or preview are governed by the Beta and Pre-Release Features section.
We help you build and send dispute evidence, but you check it first, and the bank makes the final call.
Clients using White-Label features (including custom domains) must, before accepting orders through a White-Label storefront: (a) publish their own terms of service and privacy policy on each storefront, presented at or before checkout and e-signing; (b) include in those documents: (i) disclosure that the Client uses third-party service providers, including Fleetwire, LLC (https://fleetwire.io/terms), to process reservations, payments, identity verification, electronic signatures, and communications on the Client's behalf; (ii) the End User's consent to transact using electronic records and signatures; (iii) disclosure of any vehicle tracking or telematics, identity verification, and insurance verification the Client uses; (iv) disclosure of, and the End User's authorization for, any charges the Client may make after checkout, including security deposits and holds, automatic extensions, tolls, violations, fuel or charging, damage, and other post-rental charges; and (v) disclaimers of warranties and limitations of liability that extend to the Client's service providers, designating such providers, including Fleetwire, as intended third-party beneficiaries of those provisions; (c) keep those documents accurate and accessible for as long as the storefront operates; and (d) maintain the accuracy of the acknowledgment provided when enabling White-Label features. Clients shall indemnify, defend, and hold harmless Fleetwire from any claim arising out of the Client's failure to comply with this Section.
Customers may not use the Fleetwire platform to collect or store full credit card numbers, CVV codes, Social Security numbers, or other highly sensitive financial or government identification numbers through custom fields, forms, agreements, or other platform features. Fleetwire processes payment information exclusively through secure third-party payment providers such as Stripe. Payment card information submitted during checkout is transmitted directly to the payment provider and is not stored, processed, or retained on Fleetwire servers. Customers must not attempt to collect payment card information outside of Fleetwire's approved payment processing integrations.
If you sell through a Fleetwire storefront, publish your own terms and privacy policy, tell your renters you use service providers like Fleetwire, and get their consent to e-signatures and the charges you'll make. Your renters' agreement is with you, not us.
If you access Fleetwire through an application downloaded from the Apple App Store or Google Play Store, these Terms are between you and Fleetwire only — not with Apple Inc. or Google LLC — and neither Apple nor Google is responsible for the Mobile Apps or their content. Your use of the Mobile Apps must also comply with the applicable app store terms. Fleetwire, not Apple or Google, is solely responsible for maintenance, support, warranty claims, and any product liability, legal, or regulatory claims relating to the Mobile Apps; app store providers have no obligation to provide maintenance or support services. In the event a Mobile App fails to conform to an applicable warranty, you may notify Apple, and Apple's sole obligation will be to refund the purchase price (if any); Apple has no other warranty obligation. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-party list. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the Mobile Apps and may enforce them against you. Use of Google Play services is additionally subject to Google's own terms of service.
If you download the Fleetwire app from the Apple App Store or Google Play, those companies only provide the marketplace—the app itself is owned, operated, and supported by Fleetwire.
Fleetwire may update these Terms at any time to reflect changes in our Services, features, or legal requirements. The “Last Updated” date at the top of this page always shows the current version. Updates take effect immediately upon posting unless a later date is stated. Fleetwire may, at its discretion, provide notice of significant updates through the Platform or by email, but it is your responsibility to review these Terms regularly. Continued use of Fleetwire Services after an updated version is posted means you accept the revised Terms.
v2.4 (October 2026) — Added Connected Vehicles, Partner Services, AI-Assisted Features, Booking Imports, Renter Charges, and Listings and Content sections (content rules, takedowns, content license, trip photos, non-vehicle rentals, abuse reporting); added Agreement Builder and Chargeback Defense schedules; expanded White-Label Client obligations to cover tracking, verification, and post-checkout charge disclosures; rewrote the API section for the versioned public API and integrations; allowed supported embeds and automation in Prohibited Activities and removed the non-disparagement clause; corrected the arbitration venue; updated billing currency, trial description, eDocument access, and data-retention wording.
v2.3 (July 2026) — Added Beta and Pre-Release Features section; expanded Mobile Application Use with app license terms; expanded App Store Disclaimer with Apple/Google minimum terms and third-party beneficiary language; added mobile app and notification limitations to the warranty disclaimer.
We may update these Terms occasionally. The latest version on this page is the one that applies, so check it periodically.
Not sure what you're looking for or want clarification? We're happy to chat and clear things up.