Terms

Terms of Service

Updated March 2025

These Terms of Service (“Terms”) govern your use of services provided by Fleetwire, LLC (“Fleetwire,” “we,” “us,” or “our”) and apply to all users, including individuals and entities who create an account (“Customers”), their authorized users, and their end users accessing Fleetwire Services through the Client’s interface, including via White-Label features (e.g., custom domains or branded emails). Fleetwire Services include, but are not limited to, rental management software, online booking systems, ID verification, payment processing (e.g., via Stripe), insurance verification (e.g., via Axle), and electronic signature functionalities, whether accessed directly or through a Clients using White-Label features are solely responsible for ensuring their end users—regardless of awareness of Fleetwire’s involvement—acknowledge and comply with these Terms, including by incorporating them into their own terms of service or obtaining end-user consent. Fleetwire may suspend or terminate access to the Platform for non-compliance with these Terms by Clients, including their end users when using White-Label features, without liability. By accessing or using Fleetwire’s website, mobile applications, or related services (collectively, the “Platform”), you agree to these Terms and our Privacy Policy, whether as a Customer, authorized user, or White-Label User. If you do not agree, you are prohibited from using the Platform and must immediately discontinue access.

Supplemental terms or documents posted on the Platform are incorporated by reference. We may modify these Terms at our sole discretion, with changes effective upon posting an updated version marked with a revised “Last Updated” date. Continued use after such changes constitutes acceptance, and it is your responsibility to review updates periodically. While we may notify you via email, we are not required to provide individual notice and are not liable for losses due to your failure to check for updates. If you disagree with revised Terms, stop using the Platform immediately.

The Platform is not intended for use in jurisdictions where such use would violate local laws or require Fleetwire to register; users accessing from such locations do so at their own risk and are solely responsible for compliance with applicable laws. The Platform does not comply with industry-specific regulations (e.g., HIPAA, FISMA, GLBA)—if your use involves such laws, you may not use the Platform. Users must be 18 or older; minors under 18 are prohibited from registering or using the Platform, and we may terminate their accounts without notice. If you accept these Terms on behalf of an entity, you warrant full authority to bind it, and Fleetwire may request written proof of such authority.

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Definitions

The following definitions apply throughout these Terms:

“Account” – A registered user profile providing access to specific features and functionalities of the Fleetwire Services.
“Agreement” – The legally binding contract between Fleetwire and the Customer, formed upon acceptance of these Terms through Account creation, Platform use, or written consent.
“Customer” – Any individual or entity that creates an Account, purchases Fleetwire Services, or accesses the Platform, including their authorized users and end users accessing via White-Label features.
“Intellectual Property Rights” – All copyrights, trademarks, trade secrets, patents, and other proprietary rights associated with the Platform and Fleetwire Services.
“Platform” – Fleetwire’s web application, mobile app, and other digital environments where Fleetwire Services are accessed or delivered.
“Third-Party Services” – External tools, integrations, or payment processors that interoperate with Fleetwire Services but are not owned, controlled, or maintained by Fleetwire.
“Fleetwire Services” – The rental management software, online reservation system, ID verification, payment processing, insurance verification, electronic signature capabilities, and related features provided by Fleetwire, whether accessed directly or via Third-Party Services or White-Label platforms.

Agreement Formation

By creating an Account, purchasing a subscription, or otherwise accessing or using the Platform or Fleetwire Services, you enter into this Agreement and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform and Services. Fleetwire may modify these Terms at its sole discretion, as outlined above, and your continued use after such modifications constitutes acceptance of the revised Terms.

ADDITIONAL TERMS FOR FLEETWIRE SERVICES

Fleetwire Signature
If you use Fleetwire Signature, a feature available on certain plans, you agree to the additional terms outlined in the Fleetwire Signature Schedule below.

SIMPLY PUT:

You may only use Fleetwire Services and features included in your plan in accordance with these Terms.

WHO CAN USE THE SERVICES

You may use Fleetwire Services only if you: (a) are 18 years or older; (b) have the legal capacity and authority to enter into this Agreement with Fleetwire, LLC; (c) are not prohibited by applicable laws or agreements from doing so; and (d) comply with these Terms. Fleetwire reserves the right to request written confirmation of your authority at any time and may deny or terminate access if you fail to meet these eligibility requirements, without liability.

SIMPLY PUT:

You may use the Services only in compliance with these Terms, if you are 18 years or older.

OUR LIABILITY

Fleetwire Services and all content on the Platform are provided “as-is” and “as-available,” without warranties, guarantees, or conditions—express or implied—as to accuracy, completeness, or performance. To the fullest extent permitted by law, Fleetwire, its affiliates, and any third parties connected to us expressly disclaim:

all implied warranties, conditions, or terms (e.g., merchantability, fitness for a particular purpose, non-infringement) under statute, common law, or otherwise; and
any liability for damages arising from your use, inability to use, or the results of using the Platform, Fleetwire Services, linked websites, or materials thereon, including but not limited to direct, indirect, consequential, incidental, or punitive damages such as:
- loss of income, revenue, or profits;
- loss of business, contracts, or anticipated savings;
- loss of data or goodwill;
- wasted management or office time; or
- any other loss or damage, however caused (e.g., negligence, breach of contract, or tort), even if foreseeable.
  This disclaimer extends to interruptions, errors, or failures due to Third-Party Services (e.g., Stripe, Axle) or external factors beyond our reasonable control (e.g., internet outages).

SIMPLY PUT:

We offer the Platform and Services in good faith, without guarantees, and are not liable for any issues or losses from your use.

THIRD PARTIES

Customers may connect their Account to Third-Party Services (each connection an “Integration”) to enhance Fleetwire Services functionality, such as payment processing (e.g., Stripe), insurance verification (e.g., Axle), or other external tools and platforms. For the Platform to operate effectively, Customers must maintain active and functional Integrations between their Fleetwire Account and any Third-Party Services they choose to use. Fleetwire is not liable for any loss of data, reservations, revenue, or other consequences arising from a Customer’s failure to maintain these Integrations, and Customers bear sole responsibility for such failures. Fleetwire disclaims liability for: (a) issues with a Customer’s account on Third-Party Services (e.g., lockouts, slow response times); (b) Third-Party Services’ system failures, downtime, or API changes (official or unofficial); or (c) interruptions caused by discontinued Integrations, which Fleetwire may terminate at its sole discretion without notice or liability. All costs, fees, or payments related to Third-Party Services are the Customer’s responsibility.

Third-Party Service Providers: Interactions, transactions, or engagements with Third-Party Service Providers (e.g., insurance verifiers like Axle or rental platforms like Turo) are solely between the Customer and the provider. Fleetwire does not screen, endorse, or verify the qualifications, licenses, insurance coverage, or performance of these providers and is not liable for any issues, losses, or disputes arising from their use, including by White-Label Users or their end users.

Third-Party Payment Processors: Payment processing services (e.g., Stripe, Square) integrated with the Platform are provided by third parties on an “as-is” and “as-available” basis. Fleetwire is not liable for errors, malfunctions, chargebacks, refunds, or disputes arising from these services, even when used by White-Label Users or their end users. Customers are solely responsible for all tax filings, withholdings, and additional transaction fees charged by payment processors for Integration with their Fleetwire Account. Fleetwire may, at its discretion, deduct or withhold amounts collected via these services if deemed necessary (e.g., for compliance or dispute resolution), without liability.

SIMPLY PUT:

You can link tools like Stripe or Axle to your Account, but Fleetwire isn’t responsible for any problems, costs, or disputes—even in White-Label setups. That’s all on you.

YOUR USE OF THE SERVICE

You may only use Fleetwire Services through: (a) your own Account; (b) an Account created by a company or legal entity that has expressly authorized you to act on its behalf, provided such authorization is verifiable upon Fleetwire’s request; or (c) another Fleetwire Account explicitly authorized by a Customer as a custodian to access or manage their Account for specific purposes (e.g., team oversight, White-Label management), subject to the Customer’s permission and Fleetwire’s approval or conditions. You agree to use the Services solely for their intended purposes as described by Fleetwire (e.g., rental management, booking, payment processing, insurance verification, and electronic signatures) and not for any unauthorized, illegal, or harmful activities. This includes, but is not limited to, prohibiting: (i) misuse of Integrations (e.g., manipulating payment processors like Stripe or insurance verifiers like Axle); (ii) unauthorized access or sharing of Accounts beyond permitted custodial access; (iii) sending spam emails or unsolicited communications through the Platform; or (iv) actions that disrupt the Platform or other users (e.g., by end users or custodians via the Client’s interface.). Fleetwire may suspend or terminate your access, without notice or liability, if you violate these restrictions or if we suspect non-compliance.

SIMPLY PUT:

Use only your own Account, an authorized company Account, or a custodial Fleetwire Account approved by a Customer—and stick to the Services’ intended purpose. Spamming or breaking these rules can get your access cut off.

PAYMENT

You may purchase a monthly or annual subscription to Fleetwire Services, and your designated payment method will be charged on a recurring basis in U.S. dollars. All fees, expenses, and applicable taxes must be paid in full, without deduction, set-off, counterclaim, or withholding, unless required by law. By signing up for a paid plan—or authorizing a custodian Account to do so on your behalf—you agree to pay and assume responsibility for all charges associated with your chosen plan, including any end-user transactions processed through your Account (e.g., via Stripe) using White-Label features.
. Subscriptions auto-renew at the end of each term unless canceled as outlined below. Customers are solely responsible for ensuring payment methods remain valid and for any disputes or fees arising from Third-Party Services, including those triggered by spam or misuse (e.g., chargebacks).

Cancellation policy

To cancel your subscription and stop future charges, submit a request via your Fleetwire dashboard (or, for payment-related cancellations, the Stripe dashboard accessed through your Fleetwire Account) or by emailing support@fleetwire.io. Cancellation requests sent solely via email may not take effect immediately due to processing and verification; we recommend using the dashboards for faster, self-managed cancellation. Once processed, no additional charges will apply, but no refunds (prorated or otherwise) will be issued, with no exceptions, to maintain fairness across all Customers. Use the free trial to evaluate Fleetwire’s suitability for your needs.

Free 14-day trial

Fleetwire offers a 14-day trial with access to all Premium tier features (e.g., 150 listings, webhooks, barcodes, full functionality, etc) for evaluation, requiring no payment information upfront. Without a payment method, access expires on day 14. If you add billing details, your first charge occurs at the trial’s end (day 14 from signup) based on your selected plan, which may offer fewer features than the trial; canceling before then avoids all charges, even with billing info entered. You may opt into a paid plan early during the trial. Fleetwire may deny trial access to users who previously subscribed or attempt multiple trials via new Accounts (e.g., to evade fees), at our sole discretion.

Monthly plan billing

Monthly plans provide month-to-month access, charged on your renewal date (the signup day each month). They auto-renew monthly unless canceled before the next renewal, with access continuing to the current month’s end post-cancellation.

Annual plan billing

Annual plans offer year-to-year access at a discount, charged on your renewal date (the signup day each year). They auto-renew annually unless canceled before the next renewal, with access continuing to the current year’s end post-cancellation.

Failed charges; Suspension

If a payment method fails (e.g., due to closure, changes, or rejection), you must update it immediately or provide a new one. If unable, Fleetwire will invoice you, and payment is due within seven (3) days. Notify Fleetwire in writing of Account or authorization changes at least 3 days before the next billing date. Payments due on weekends or holidays may process the next business day. Unpaid fees for 3 days may lead Fleetwire to disable your Account and Services access, without liability, until paid in full. Terminated Accounts can reactivate upon settling all accrued charges with valid payment.

SIMPLY PUT:

Get a 14-day free trial with Premium features—no card needed, but access stops unless you add one. Cancel via your dashboard or email before day 14 with a card on file, and you won’t be charged—email alone might delay it. Plans auto-renew; cancel anytime, but no refunds—post-trial features depend on your plan. Keep payment updated, or lose access after 3 days unpaid.

PROHIBITED ACTIVITIES

You may only access or use the Platform and Fleetwire Services for their intended purposes as outlined in these Terms and not for any unauthorized, illegal, or harmful activities beyond those expressly permitted (e.g., rental management or approved commercial endeavors with our written consent). Any violation may result in immediate suspension or termination of your access, without notice or liability, at Fleetwire’s sole discretion.

As a user (including Clients, custodians, or their end users), you agree not to:

Systematically extract data or content from the Platform (e.g., bookings, user details) to create collections, databases, or directories without our prior written permission.
Make unauthorized use of the Platform, such as harvesting usernames, email addresses, or payment data (e.g., via Stripe) for unsolicited communications, or creating Accounts under false pretenses or automated means.
Use agents to purchase subscriptions or process transactions on the Platform.
Engage in unauthorized framing, linking, or mirroring of the Platform.
Trick, defraud, or mislead us, other users, or end users (e.g., phishing for passwords, falsifying White-Label transactions).
Misuse support services or submit false reports of abuse or misconduct.
Use automated tools (e.g., scripts, bots, AI, or machine learning) to interact with the Platform—such as sending messages, submitting forms, or scraping data—without our prior written approval.
Interfere with, disrupt, or overburden the Platform, its Integrations (e.g., Stripe, Axle), or connected networks/services (e.g., via excessive requests or spam).
Impersonate another user, use their credentials, or misuse custodial access beyond its authorized scope.
Reverse engineer, decompile, or copy the Platform’s software, APIs, or code (e.g., PHP, HTML, JavaScript).
Bypass security measures designed to restrict access to the Platform or its features.
Harass, intimidate, or threaten Fleetwire employees, agents, or other users.
Upload or transmit viruses, malware, or disruptive content (e.g., spam emails, repetitive text) that impairs the Platform’s operation or user experience, including during the Premium trial or White-Label use.
Disparage, tarnish, or harm Fleetwire or the Platform, as determined by us.
Violate applicable laws, regulations, or these Terms (e.g., using the trial to spam or defraud).

SIMPLY PUT:

Stick to using the Platform legally and as intended—don’t spam, scam, hack, or disrupt it, or you’ll lose access fast.

Intellectual Property

Fleetwire retains all right, title, and interest in and to the Platform and Fleetwire Services, including all Intellectual Property Rights therein (e.g., software, designs, trademarks, APIs). Subject to your compliance with these Terms, Fleetwire grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for their intended purposes during your subscription term. You may not copy, modify, distribute, sell, or sublicense any part of the Platform or Services, nor use Fleetwire’s trademarks or branding (e.g., in White-Label setups) beyond the scope expressly permitted. Any feedback or suggestions you provide about the Services may be used by Fleetwire without obligation or compensation, and you grant us a perpetual, irrevocable, royalty-free license to incorporate such feedback into our offerings.

SIMPLY PUT:

We own the Platform and Services—you just get to use them while following the rules. Got ideas for us? We can use them for free.

WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY

Fleetwire Services, including the Platform and all features (e.g., Premium tier trial, Integrations, e-signatures), are provided “as-is” and “as-available” without warranties of any kind, express or implied (e.g., by law, contract, tort, or custom). You acknowledge and agree that your use of the Services whether as a Client, custodian, or end user—is at your sole risk, bearing full responsibility for quality, performance, accuracy, and outcomes. Fleetwire disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will meet your needs, operate without interruptions or errors, or produce specific results (e.g., from reports, Third-Party Services like Stripe or Axle, or custodial actions). This includes risks from misuse (e.g., spam, unauthorized access) or reliance on trial features not available in your selected plan post-trial.

Fleetwire, its affiliates, directors, employees, or agents will not be liable to you or any third party for any damages—direct, indirect, consequential, exemplary, incidental, special, or punitive—arising from your use of the Services, including lost profits, revenue, data, business, or goodwill, even if we’re advised of potential damages. Our total liability, regardless of cause, is limited to the amount you paid for the Services in the six (6) months prior to the claim. This limitation applies to all scenarios, including but not limited to end-user actions via White-Label features. Third-Party Service failures (e.g., payment disputes, insurance verification errors), or interruptions beyond our control (e.g., internet outages). Some state laws may restrict warranty disclaimers or damage exclusions; if applicable, certain above limitations may not apply, and you may have additional rights.

SIMPLY PUT:

You use the Services at your own risk—we don’t guarantee they’ll work perfectly and aren’t liable for losses, capped at what you paid recently.

Force Majeure

Fleetwire shall not be liable for any delay, failure, or interruption in providing the Fleetwire Services or access to the Platform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, or cyberattacks targeting our systems or Third-Party Services (e.g., Stripe, Axle). In such events, our performance obligations shall be suspended for the duration of the event, and we will use reasonable efforts to resume performance as soon as practicable.

SIMPLY PUT:

If something out of our hands—like a storm or hack—stops the Services, we’re not on the hook, but we’ll get back on track ASAP.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Fleetwire, its subsidiaries, affiliates, officers, agents, partners, and employees from and against any third-party claims, demands, losses, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or related to: (1) your contributions to the Platform (e.g., data, bookings, e-signatures); (2) your use—or misuse—of Fleetwire Services, including by custodians or end users under your Account; (3) your breach of these Terms; (4) any breach of your representations or warranties herein; (5) your violation of third-party rights (e.g., intellectual property, privacy); or (6) any intentional harmful acts toward other users or end users connected through the Services (e.g., spam, fraud). This includes, but is not limited to, claims from end-user actions via White-Label features. (e.g., payment disputes, insurance verification issues), misuse during the Premium trial (e.g., spam campaigns), or Third-Party Service interactions (e.g., Stripe, Axle). Fleetwire reserves the right, at your expense, to assume exclusive control and defense of any indemnifiable matter, and you must cooperate fully, at your expense, with our defense. We will make reasonable efforts to notify you of such claims upon awareness. This obligation survives termination of your use of the Services.

SIMPLY PUT:

You’re responsible for covering any losses or claims from your actions, including misuse by your team or end users—Fleetwire can take over defense if needed, and we’ll try to let you know.

Governing Law and Dispute Resolution

These Terms and your use of the Fleetwire Services and Platform shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms, including their formation, interpretation, breach, or termination, shall be resolved exclusively through binding arbitration conducted in Wilmington, Delaware, under the then-current Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted by a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm. You agree to waive any right to participate in a class action, class arbitration, or representative action regarding any claim under these Terms. If a dispute qualifies for small claims court under Delaware law, either party may elect to resolve it there instead of arbitration. The prevailing party in any arbitration or legal action shall be entitled to recover reasonable attorneys’ fees and costs, unless prohibited by applicable law.

SIMPLY PUT:

Delaware law controls these Terms. If we disagree, we’ll settle it through arbitration in Delaware—not a lawsuit—unless it’s a small claim. No group lawsuits allowed, and the winner might get legal fees covered.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent. If such modification is not possible, the invalid provision shall be severed, and the remaining provisions of these Terms shall remain in full force and effect. The invalidity or unenforceability of any provision in one jurisdiction shall not affect its validity or enforceability in any other jurisdiction.

SIMPLY PUT:

If part of these Terms doesn’t hold up in court, we’ll tweak it to work or cut it out—either way, the rest still applies.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Using the Platform—by visiting, emailing us, or submitting forms—constitutes electronic communications. You consent to receive electronic communications from Fleetwire, and you agree that all agreements, notices, disclosures, and other communications we provide electronically (via email, the Platform, or Third-Party Services like Stripe) satisfy any legal requirement for written communication. You also consent to the use of electronic signatures, contracts, orders, and records, as well as electronic delivery of notices, policies, and transaction records initiated or completed by us or through the Platform, including during the Premium trial or White-Label use. You waive any rights or requirements under any laws, regulations, or rules in any jurisdiction mandating original signatures, non-electronic records, or non-electronic payment/credit methods.

By accessing Fleetwire Services—directly via the Platform or through a Client’s interface using White-Label features—you agree to these Terms, including the use of electronic signatures and communications. Fleetwire Signature facilitates e-signatures but does not verify the legality, enforceability, or compliance of signed documents (e.g., with ESIGN, UETA, or other e-signature laws); this responsibility rests solely with you, whether as a Customer, custodian, or White-Label User managing end-user agreements. This applies to all transactions, including those processed by custodians or end users under your Account.

SIMPLY PUT:

Using the Platform means you’re okay with electronic notices, signatures, and records—Fleetwire Signature helps you sign, but you’re on the hook for making sure it’s legal.

PRIVACY POLICY

Fleetwire prioritizes data privacy and security. Review our Privacy Policy at https://front.fleetwire.io/privacy-policy, which is incorporated into these Terms. By using Fleetwire Services, you consent to our data practices as outlined therein.

Unless required by law to retain longer, Fleetwire retains Account and transaction data (e.g., bookings, payments, e-signatures) for up to 12 months after Account termination. Users, including Clients, custodians, and their end users, may request access, modification, or deletion of their personal data by contacting support@fleetwire.io, subject to legal or operational constraints (e.g., payment records via Stripe). Fleetwire may access your Account as needed to maintain, improve, or support the Services (e.g., fixing issues or ensuring functionality), with your consent via these Terms. Such access will be limited to what’s reasonably necessary for these purposes.

Fleetwire processes personal data in compliance with the GDPR and CCPA where applicable, granting EU and California users applicable rights to their data.

The Platform is hosted in the United States. If you access Fleetwire Services from the European Union, Asia, or any region with differing data protection laws, your continued use constitutes consent to transfer your personal data to the U.S. for processing, including data from end users via White-Label features, or Third-Party Services (e.g., Stripe, Axle). Fleetwire does not knowingly collect, solicit, or market to children under 13. Per the U.S. Children’s Online Privacy Protection Act (COPPA), if we receive verifiable knowledge of personal data from a child under 13 without parental consent, we will promptly delete it.

Fleetwire is not liable for data breaches or losses beyond our reasonable control (e.g., failures of Third-Party Services like Stripe or Axle), as detailed in prior sections. Clients using White-Label features (e.g., branded checkout pages or emails) are responsible for ensuring their end users’ data is handled in accordance with these Terms and applicable laws.

SIMPLY PUT:

Using Fleetwire means you agree to our Privacy Policy, U.S. data transfer if you’re outside the U.S., and that we don’t collect kids’ data under 13 without consent—you handle legal data rules for your renters, even when using White-Label features, and we may access your Account to keep things running smoothly or help with support.

Obligations of the Client

Clients must ensure that their end users acknowledge and accept these Terms as a condition of using Fleetwire Services through the Client’s interface, including when utilizing White-Label features (e.g., custom domains or branded emails for checkout, bookings, or notifications). This can be achieved by incorporating these Terms into the Client’s own terms of service, displaying them prominently (e.g., via a checkbox or link on your branded checkout page), or otherwise securing explicit consent from end users prior to completing any reservation, payment, or e-signature transaction. Clients are solely responsible for presenting and enforcing this requirement and for any disputes, claims, or liabilities arising between Clients and their end users (e.g., payment disputes, rental agreement issues), whether or not White-Label features are used. Fleetwire is not liable for such disputes or for end-user non-compliance if the Client fails to meet this obligation. All users accessing Fleetwire Services via the Client’s interface—including end users and custodians—are bound by these Terms, and the Client must ensure compliance, with Fleetwire reserving the right to suspend or terminate access for violations, as outlined elsewhere in these Terms.

SIMPLY PUT:

Clients, you must ensure your renters agree to Fleetwire’s Terms before they use our Services through your interface (branded or not)—we’re not responsible for your disputes, and you need to enforce this to keep access.

ADDITIONAL SERVICE SCHEDULES FOR FLEETWIRE

Fleetwire signature

Fleetwire Signature is an electronic signature feature available on certain paid plans. By using this feature, you agree to the additional terms below, which supplement the main Terms of Service.

Definitions

“Fleetwire Signature”: An on-demand e-signature service providing online display, delivery, acknowledgment, signing, and storage of eDocuments via the Platform.
“Envelope”: An electronic record containing one or more eDocuments (e.g., a single page or group of pages) uploaded to the System.
“Signer”: An individual designated by a Client or authorized user (e.g., a custodian or end user) to access or sign eDocuments sent via Fleetwire Signature.
“System”: The software, networks, and hardware Fleetwire uses to deliver Fleetwire Signature over the internet.
“Transaction Data”: Metadata linked to an Envelope (e.g., history, sender/recipient details, signature IDs) that Fleetwire may retain for audit purposes.

Usage Limitations and Client Responsibilities

Fleetwire Signature enables Clients to facilitate eDocument signing (e.g., rental agreements) but does not make Fleetwire a party to any eDocument. Clients retain sole control over and responsibility for the content, quality, and format of eDocuments, including those sent via White-Label features (e.g., branded checkout pages or emails). Fleetwire stores eDocuments in encrypted form and has no access to their contents unless explicitly authorized in writing by the Client for support or compliance purposes.

Clients are responsible for:

Ensuring eDocuments comply with applicable laws (e.g., retention periods, consumer protection rules), as Fleetwire does not determine or enforce such requirements.
Obtaining any necessary consents for electronic transactions involving consumers (e.g., under ESIGN, UETA), including providing copies or disclosures—Fleetwire does not assess or fulfill these obligations.
The accuracy and appropriateness of instructions provided to Fleetwire (e.g., via an Account Administrator), who is deemed authorized to act on the Client’s behalf.

Fleetwire is not liable for producing eDocuments to third parties or ensuring their legal enforceability beyond providing the signing functionality.

eDocument Storage and Deletion

Sending and Storage: During your subscription term, Fleetwire sends and stores eDocuments per your plan, subject to reasonable usage limits to prevent abuse (e.g., excessive uploads). Clients may retrieve or delete eDocuments via their Account at any time while in good financial standing.
Uncompleted eDocuments: Fleetwire may delete uncompleted eDocuments without notice upon: (a) Envelope expiration (set by the Client, max 365 days); or (b) subscription termination. Fleetwire isn’t responsible for signing delays or failures within these periods.
Post-Termination: Upon subscription end, Fleetwire may delete Accounts and eDocuments (completed or not), retaining Transaction Data as needed for business purposes (e.g., audits).

Information Security and Personal Data

Client Responsibilities: Clients must configure Fleetwire Signature (e.g., security settings), manage user access (including custodians and end users), and secure Customer Data (e.g., via deletion or backups). Fleetwire isn’t obligated to protect data stored outside the System (e.g., offline).
Fleetwire Security: Fleetwire employs reasonable measures to prevent unauthorized access, use, or disclosure of Customer Data within the System.

eSignature Compliance and Legal Standing

Fleetwire Signature facilitates e-signatures but does not guarantee their legality or enforceability. Clients are solely responsible for ensuring compliance with e-signature laws (e.g., ESIGN, UETA, EU eIDAS), including for White-Label end-user agreements (e.g., via branded checkout). Fleetwire does not provide legal advice or verify document validity—Clients should consult counsel for their use cases.

SIMPLY PUT:

Fleetwire Signature lets you sign eDocuments electronically, but you’re responsible for their content, legal compliance, and security—Fleetwire just provides the tool, not the legal backing.